We do our utmost to find the best shipping conditions and the best rates for our customers. We work with demanding transporters who respect the delivery times they have agreed to. However, it may happen that the delivery time is slightly extended due to unforeseen circumstances beyond our control or that of the carrier.
We work with the following carriers: La Poste, Chronopost, Mondial Relay.
Collection is done :
1. Geographical areas
We ship our products to the following countries:
Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Polynesia, Georgia, Germany, Greece, Guadeloupe, French Guiana, Hungary, India, Ireland, Italy, Japan, Latvia, Lebanon, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Moldova, Montenegro, Monaco, New Caledonia, Northern Macedonia, Norway, Poland, Portugal, Reunion, Romania, Saint Barthélemy, Saint Martin (French part), Saint Pierre and Miquelon, Serbia, Slovakia, Slovenia, Sweden, Switzerland, The Netherlands, the United Kingdom, Ukraine, the United States, Vatican, Wallis and Futuna
The delivery takes place at the address that you will have indicated at the time of your order.
2. Free shipping
For all orders to Metropolitan France, Corsica, the other countries of the European Union, Monaco and Andorra and whose amount is greater than or equal to 120€, the shipping costs in standard delivery are offered.
3. Delivery times and prices
When possible, we offer several delivery options: delivery to a relay point or to your home, as well as standard or express delivery.
3.1 Shipping to Metropolitan France
We offer you the choice between:
3.2 Shipping to Corse
We offer you the choice between:
3.3 Shipping to French Guiana, Guadeloupe, Réunion, Martinique, Saint Barthélemy and Saint-Martin (French part)
The registered delivery is made at home against signature with La Poste : 5 days ; cost of 18,06€ for a parcel from 0 to 0,500 kg.
3.4 Shipping to French Polynesia, Mayotte, New-Caledonia, Saint-Pierre and Miquelon, Wallis and Futuna
The registered delivery is made at home against signature with La Poste : 7 days ; cost of 46,02€ for a parcel from 0 to 0,500 kg.
3.5 Shipping to Monaco
We offer you the choice between:
3.6 Shipping to Andorra
We offer you:
3.7 Shipping to Belgium and Luxembourg
We offer you the choice between:
3.8 Shipping to Germany
We offer you the choice between:
a standard home registered delivery against signature with Mondial Relay : 3-5 days ; cost of 10,97€ for a parcel from 0 to 0,500 kg
an Express home registered delivery against signature with Chronopost : 48h ; cost of 17,69€ for a parcel from 0 to 1 kg
3.9 Shipping to Spain
We offer you the choice between:
3.10 Shipping to Austria, Italy, Ireland and Portugal
The delivery is made at home against signature with La Poste: 3 days; cost of 14,47€ for a parcel from 0 to 0,500 kg
3.11. Shipping to Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta and Romania
The registered delivery is made at home against signature with La Poste : 3 days ; cost of 18,79€ for a parcel from 0 to 0,500 kg.
3,12 Shipping to Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia and Sweden
The delivery is made at home against signature with La Poste: 3 days; cost from 16,18€ for a parcel from 0 to 0,500 kg.
3.13 Shipping to Saint-Marin and Vatican
The delivery is made at home against signature with La Poste : 3 days ; cost of 14,12€ for a parcel from 0 to 0,500 kg.
3.14 Shipping to the United Kingdom
The delivery is made at home against signature with La Poste : 3-5 days ; cost of 19,08€ for a parcel from 0 to 0,500 kg.
3.15 Shipping to Norway
The registered delivery is made at home against signature with La Poste : 3 days ; cost of 18,79€ for a parcel from 0 to 0,500 kg.
3.16 Shipping to Switzerland
The registered delivery is made at home against signature with La Poste : 3 days ; cost of 16,26€ for a parcel from 0 to 0,500 kg.
3.17 Shipping to Albania, Armenia, Bosnia-Herzegovina, Georgia, Northern Macedonia, Moldova, Montenegro and Ukraine
The registered delivery is made at home against signature with La Poste : 3 days ; cost of 21,08€ for a parcel from 0 to 0,500 kg.
3.18 Shipping to Belarus, Lebanon and Russia
Home delivery against signature with La Poste: time 3-5 days; cost from 42,91€ for a parcel from 0 to 0,500 kg.
3.19 Shipping to Canada, Japan, and the United States
Delivery is made at home against signature with La Poste: time 3-5 days; cost from 37,98€ for a parcel from 0 to 0,500 kg.
3.20 Shipping to all other countries mentioned in point 1
The registered delivery is made at home against signature with La Poste : 5-12 days ; cost of 17,56€ for a parcel from 0 to 0,500 kg.
Note 1: for home delivery, in case of absence, a notice will be left in your mailbox so that you can pick up your parcel at the post office closest to your home. Any parcel not collected within the time limit set by the deliveryman will be returned to us. The cost of the return will be deducted from the refund of your order.
Note 2: Chronopost and Mondial Relay do not deliver on Saturday
4. Customs fees
In the case of an order delivered to a country other than France, you are the importer of the products you purchase. For all products shipped outside the European Union, you alone are responsible for declaring and paying any customs duties that may be due in your country.
5. Shipment tracking
As soon as your order has been dispatched, we will send you an email with a tracking link.
With regard to delivery to a collection point, the customer has a few days to collect their parcel from the collection point they chose when placing their order. If the customer does not collect their parcel in time and it is returned to us, we will deduct the shipping costs incurred and a processing fee of €30 from the refund for the order.
6. Damage
We prepare the orders with care, respecting the products we send so that you receive them in perfect condition. Your products are perfectly protected (recyclable bubble wrap, packing particles made from recyclable corn starch, etc.).
If a package arrives damaged, we advise you to check the condition of the products inside.
In the event of a lost parcel, we will send you the same parcel, free of charge.
