1. Delivery arrangements
We take the greatest care when preparing and dispatching orders.
We work in particular with La Poste, Chronopost and Mondial Relay.
The collection times indicated below are those generally observed by the carriers:
Monday to Friday at 4 pm and Saturday at noon for La Poste and Chronopost;
Monday to Saturday at 10 am for Mondial Relay.
Orders are delivered to the destinations offered during the ordering process. The countries and geographical areas served, the delivery methods available and their charges are indicated to the customer according to the delivery address provided.
Delivery times are indicated to the customer during the ordering process, depending on the destination country and the delivery method selected. Unless otherwise stated at the time of ordering, these delivery times are provided for information purposes only.
If the recipient is absent when a home delivery is attempted, a delivery notice or notification may be left to allow the recipient either to collect the parcel from a collection point or to reschedule its delivery.
2. Free delivery
For any order delivered to mainland France, Corsica, other European Union countries, Monaco or Andorra, with a value of €120 or more, standard delivery is free of charge.
3. Customs duties and import taxes
For orders shipped outside the European Union, the buyer may be considered the importer of the products into their country of destination.
Any customs duties, import taxes and other charges imposed by the authorities of the destination country are payable by the buyer, unless otherwise indicated at the time of ordering.
The buyer is responsible for any formalities and charges associated with importing the products into their country.
4. Shipment tracking
As soon as the order is dispatched, we send the buyer an email containing a tracking link, where the carrier provides this service.
5. Returned parcels
5.1 Failure to collect a parcel from a collection point
We will contact the buyer to determine the arrangements for reshipping the parcel or, where applicable, issuing a refund.
The cost of reshipping an uncollected parcel will be charged to the buyer if the buyer requests a new shipment.
5.2 Failure to pay import duties and taxes
For orders shipped to countries where customs duties, import taxes or customs clearance fees are payable, these charges are the responsibility of the customer, unless otherwise stated at the time of ordering.
If the customer refuses to pay these charges, or if failure to pay results in the parcel being returned to Nibs Plus Ultra, a refund may be issued once the parcel has been received and its condition has been checked.
The refund will be calculated after deducting the costs actually incurred by Nibs Plus Ultra as a result of the return, including return shipping costs, non-refundable shipping charges and any customs duties or handling fees charged to our company, insofar as such deductions are permitted by law.
Any deductions made will be substantiated and will not result in the customer being charged twice for the same costs.
6. Delivery damage and incidents
We prepare orders with the greatest care to ensure that the products are protected during transit.
If a parcel is visibly damaged upon delivery, the buyer is encouraged, where possible, to make a reservation or report the damage to the carrier and to contact us promptly, providing photographs of the parcel and product where necessary.
In the event of loss, damage or a delivery issue, Nibs Plus Ultra will follow up the claim with the carrier and exercise the rights available to the buyer under applicable legislation.
