Delivery

We do our utmost to find the best shipping conditions and the best rates for our customers. We work with demanding transporters who respect the delivery times they have agreed to. However, it may happen that the delivery time is slightly extended due to unforeseen circumstances beyond our control or that of the carrier.

We work with the following carriers: La Poste, Chronopost, Mondial Relay.

1. Geographical areas

We ship our products to the following countries:

Andorra, Armenia, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Guadeloupe, French Guiana, Hungary, India, Ireland, Italy, Latvia, Lebanon, Lithuania, Luxembourg,  Malta, Martinique, Mayotte, Moldova, Montenegro, Monaco, New Caledonia, Northern Macedonia, Norway, Poland, Portugal, Reunion, Romania, Saint Barthélemy, Saint Martin (French part), Saint Pierre and Miquelon, Serbia, Slovakia, Slovenia, Sweden, Switzerland, The Netherlands, Ukraine, United Kingdom, United States, Vatican, Wallis and Futuna

The delivery takes place at the address that you will have indicated at the time of your order.

2. Free shipping

For all orders to Metropolitan France, Corsica, the other countries of the European Union, Monaco and Andorra and whose amount is greater than or equal to 120€, the shipping costs in standard delivery are offered.

3. Delivery times and prices

When possible, we offer several delivery options: delivery to a relay point or to your home, as well as standard or express delivery.

3.1 Shipment to Metropolitan France:

We offer you the choice between:

  1. a delivery in a relay point:
  • standard with Mondial Relay: 3 days ; cost of 5,65€ for a parcel from 0 to 0,500 kg
  • express with Chronopost: 24h ; cost of 10,50 € for a parcel from 0 to 2 kg
  1. home registered delivery against signature:
  • standard with La Poste: 48h ; cost of 10,30€ for a parcel from 0 to 0,250 kg
  • express with Chronopost: 24h ; cost of 16,60€ for a parcel from 0 to 2 kg

For a home delivery, in case of absence, a notice of passage of the postman will be left in your mailbox so that you can go and collect your parcel in the nearest post office.

3.2 Shipment to Corse :

We offer you the choice between:

  1. a standard delivery in relay point with Mondial Relay : 5 days ; cost of 5,65€ for a parcel from 0 to 0,500 kg
  2. home registered delivery against signature:
  • standard with La Poste : 3 days ; cost of 10,08€ for a parcel from 0 to 0,250 kg
  • express with Chronopost : 24h ; cost of 16,60€ for a parcel from 0 to 2 kg

For a home delivery, in case of absence, a notice of passage of the postman will be left in your mailbox so that you can go and collect your parcel in the nearest post office.

3.3 Shipment to French Guiana, Guadeloupe, Réunion, Martinique, Saint Barthélemy and Saint-Martin (French part) :

The registered delivery is made at home against signature with La Poste : 5 days ; cost of 18,06€ for a parcel from 0 to 0,500 kg.

3.4 Shipment to Mayotte, New-Caledonia, Saint-Pierre and Miquelon, Wallis and Futuna :

The registered delivery is made at home against signature with La Poste : 7 days ; cost of 26,02€ for a parcel from 0 to 0,500 kg.

3.5 Shipment to Monaco :

We offer you the choice between:

  1. an express delivery in relay point with Chronopost : 24h ; cost of 10,50€ for a parcel from 0 to 2 kg
  2. home registered delivery against signature:
  • standard with La Poste : 48h ; cost of 10,08€ for a parcel from 0 to 0,250 kg
  • express with Chronopost : 24h ; cost of 21,60€ for a parcel from 0 to 2 kg

3.6 Shipment to Andorra :

We offer you the choice between:

  • a standard home registered delivery against signature with La Poste : 2-3 days ; cost of 10,08€ for a parcel from 0 to 0,250 kg

  • an Express home registered delivery against signature with Chronopost : 24h ; cost of 20,72€ for a parcel from 0 to 1 kg

3.7 Shipment to Belgium and Luxembourg :

We offer you the choice between:

  1. a delivery in a relay point with Mondial Relay:
  • standard : 3 days ; cost of 5,82€ for a parcel from 0 to 0,500 kg
  1. a home registered delivery against signature:
  • standard with Mondial Relay : 3-5 days ; cost of 10,97€ for a parcel from 0 to 0,500 kg
  • express with Chronopost : 48h ; cost of 17,69€ for a parcel from 0 to 1 kg

3.8 Shipment to Germany :

We offer you the choice between:

  • a standard home registered delivery against signature with Mondial Relay : 3-5 days ; cost of 10,97€ for a parcel from 0 to 0,500 kg

  • an Express home registered delivery against signature with Chronopost : 48h ; cost of 17,69€ for a parcel from 0 to 1 kg

3.9 Shipment to Spain:

We offer you the choice between:

  1. a standard delivery in relay point with Mondial Relay : 3 days ; cost of 8,16€ for a parcel from 0 to 0,500 kg
  2. a home registered delivery against signature :
  • standard with Mondial Relay : 3-5 days ; cost of 11,71€ for a parcel from 0 to 0,500 kg
  • express with Chronopost : 48h ; cost of 18,59€ for a parcel from 0 to 1 kg

3.10 Shipment to Italy :

We offer you the choice between:

  • a standard home registered delivery against signature with Delivengo Easy : 3-5 days ; cost of 10,56€ for a parcel from 0 to 0,250 kg

  • an Express home registered delivery against signature with Chronopost : 48h ; cost of 17,39€ for a parcel from 0 to 1 kg

Shipment to Austria, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Portugal, Romania, Slovakia, Slovenia, Sweden and The Netherlands :

The registered delivery is made at home against signature with Delivengo Easy : 3-5 days ; cost of 10,56€ for a parcel from 0 to 0,250 kg.

3.12 Shipment to Saint-Marin, United Kingdom and Vatican:

The registered delivery is made at home against signature with La Poste : 3 days ; cost of 14,12€ for a parcel from 0 to 0,500 kg.

Special feature for shipments to the United Kingdom: due to the complexity of administrative formalities, particularly tax formalities, we do not ship orders under 180€.

3.13 Shipment to  Norway

The registered delivery is made at home against signature with La Poste : 3 days ; cost of 17,80€ for a parcel from 0 to 0,500 kg.

3.14 Shipment to Switzerland

The registered delivery is made at home against signature with La Poste : 3 days ; cost of 15,61€ for a parcel from 0 to 0,500 kg.

3.15 Shipment to Armenia, Belarus, Bosnia-Herzegovina, Georgia, Northern Macedonia, Moldova, Montenegro and Ukraine :

The registered delivery is made at home against signature with La Poste : 3 days ; cost of 21,08€ for a parcel from 0 to 0,500 kg.

3.16 Shipping to Lebanon:

Home delivery against signature with La Poste: time 3-5 days; cost from 42,91€ for a parcel from 0 to 0,500 kg.

3.17 Shipping to the United States and Canada:

Delivery is made at home against signature with La Poste: time 3-5 days; cost from 37,98€ for a parcel from 0 to 0,500 kg.

3.18 Shipment to all other countries mentioned in point 1:

The registered delivery is made at home against signature with La Poste : 5-12 days ; cost of 17,56€ for a parcel from 0 to 0,500 kg.

Note: for home delivery, in case of absence, a notice will be left in your mailbox so that you can pick up your parcel at the post office closest to your home. Any parcel not collected within the time limit set by the deliveryman will be returned to us. The cost of the return will be deducted from the refund of your order.

4. Customs fees

In the case of an order delivered to a country other than France, you are the importer of the products you purchase. For all products shipped outside the French overseas territories or the European Union, you alone are responsible for declaring and paying any customs duties that may be due in your country.

If the authorities in your country require you to pay VAT on the delivery of your parcel, we will reimburse you with proof of this.

5. Shipment tracking

As soon as your order has been dispatched, we will send you an email with a tracking link.

6. Damage

We prepare the orders with care, respecting the products we send so that you receive them in perfect condition. Your products are perfectly protected (bubble wrap, polystyrene, etc.).

If a package arrives damaged, we advise you to check the condition of the products inside.

In the event of a lost parcel, we will send you the same parcel, free of charge.

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