At Nibs Plus Ultra, your satisfaction is our priority, and your enjoyment is ours.
We select our products with the greatest care. We test them ourselves first and work exclusively with internationally renowned manufacturers whose quality standards match our own.
We present each product as comprehensively, accurately and objectively as possible. We also do everything we can to ensure that the photographs we take are as faithful as possible to the products you will receive. Differences may nevertheless appear between a photograph and the actual product, particularly due to photographic conditions or the way images are displayed on your screen. Photographs should therefore not be regarded as contractually binding where they do not concern the essential characteristics of the product.
Despite all the care we put into selecting and presenting our products, it may happen that a product you have ordered does not meet your expectations.
In this case, you have 14 days from receipt of your order to notify us of your decision to exercise your right of withdrawal.
Nibs Plus Ultra also grants you an additional 14-day commercial return period during which you may return the product to us.
You therefore have a total of 28 days from receipt of your order to return the product.
1. How to return your product
To notify us of your decision, simply send an email to contact@nibs-plus-ultra.com within 14 days of receiving your order.
We will then provide you with the procedure to follow for returning your product.
You will then have an additional 14 days to return the product to us.
For returns made from the European Union, Monaco and Andorra, return shipping costs are covered by Nibs Plus Ultra, according to the arrangements we will provide.
For returns made from countries outside the European Union, Monaco and Andorra, return shipping costs remain the responsibility of the sender, unless otherwise required by law.
2. Return shipping costs and arrangements
For returns covered by Nibs Plus Ultra, you may use the return label we provide.
You may also choose to use your own carrier. In this case, you remain responsible for the shipment until the parcel has been received by Nibs Plus Ultra. We therefore strongly recommend choosing a shipping service that provides tracking and proof of delivery and, given the value of some of our products, taking out insurance covering their full value.
For returns made from countries outside the European Union, Monaco and Andorra, we particularly recommend insuring the returned parcel for the full value of the product. In the event of loss or damage during transit, the carrier may then be held liable under the terms and conditions of the shipping contract.
The cost of reshipping a parcel returned from a country outside the European Union, Monaco and Andorra remains the responsibility of the sender.
3. Condition of the returned product
To allow the product to be resold, we ask that, wherever possible, you return it in its original packaging and condition, together with all accessories and documents.
The product will be carefully inspected upon receipt at our premises.
You may handle the product to the extent necessary to establish its nature, characteristics and proper functioning. However, any handling beyond what is necessary for this purpose that results in a reduction in the product’s value may lead to a corresponding deduction from the refund, based on the depreciation actually observed.
Particular attention is paid to the condition of products upon return. Dents, scratches, indelible marks, scuffing, forced or broken parts, dirt, stains, deformation or any other damage likely to affect their value or their ability to be resold may result in a corresponding reduction in the refund, based on the depreciation actually observed.
4. Special provisions for fountain pens
To preserve their condition and allow them to be resold, we strongly recommend that you do not fill or ink fountain pens before making your final decision to keep them.
However, simply handling or trying a fountain pen does not, in itself, deprive a consumer of their right of withdrawal.
Where a fountain pen has been filled or used with ink, the presence of ink in the feed, converter or on the nib may require thorough cleaning before the pen can be resold.
Where such cleaning is necessary as a result of the use of ink, a cleaning charge of €60 including VAT may be deducted from the refund, and up to €100 including VAT for silver fountain pens, urushi models and exceptional models, where these costs correspond to depreciation actually observed.
The nib of returned fountain pens is also carefully inspected, including with the aid of a loupe, to assess its condition.
For fountain pens that are shipped to us sealed, opening the packaging or removing a protective film may be taken into account when assessing depreciation where this means that the product can no longer be resold in its original condition.
If the condition of the returned product means that it can no longer be resold, Nibs Plus Ultra may, in accordance with the conditions laid down by law, reduce the amount of the refund to take account of the depreciation actually observed.
Where the product can reasonably no longer be resold and the customer wishes to have it returned, we may ship it back at the customer’s expense. The shipping cost will be communicated to the customer in advance.
5. Refunds
We will confirm receipt of your return.
Subject to receipt of the product and inspection of its condition, Nibs Plus Ultra undertakes to issue the refund within 5 working days of receiving the parcel.
The refund will be made using the same payment method as that used for the order, unless you expressly agree to another method of reimbursement.
When the right of withdrawal is exercised, the standard delivery costs initially paid with the order will also be refunded, in accordance with the applicable legal provisions. Any additional costs resulting from your choice of a more expensive delivery method than the standard option will not, however, be refunded.
6. Special orders and personalised products
In accordance with the law, the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised.
A special order simply relating to a product that is not normally featured on our website does not, in itself, constitute an exclusion from the right of withdrawal.
Where the legal conditions for excluding the right of withdrawal are met, we will inform you before your order is confirmed.
7. Exchanges
If you wish to return a product in order to exchange it, we invite you to contact us so that we can agree together on the arrangements for the exchange.
The replacement product benefits from the statutory rights applicable to it.
Thank you for your trust and for taking such care when returning your product.
