The availability of a product is shown in the right-hand column next to the product picture. If the product in question is a fountain pen, you must first choose the nib size for the availability to appear.
In order to meet our customers’ expectations, the availability of products is updated on a daily basis.
Your order will be processed within 24-48 hours of receipt, excluding weekends and public holidays.
The prices of the products are indicated in Euro including all taxes (VAT).
If you live in a country outside the Euro zone, the price of the products will be displayed without tax when you place your order and when you enter your delivery address. Your geographical location exempts you from paying VAT in France. However, you are liable for VAT and customs duties in your country of residence if the authorities ask you to pay them.
You can use the following means:
If you wish to cancel an order, we invite you to do so before your order is processed, i.e. within 24 hours (excluding Sundays and public holidays). Simply send us an email to contact@nibs-plus-ultra.com.
Online payments are secured using AES-256 encryption, one of the most robust encryption standards currently in use. Your bank details are never transmitted to Nibs Plus Ultra and are processed securely and directly by our payment service provider.
Your order will be shipped within 24-48 hours (excluding weekends and public holidays).
We work with the following carriers: La Poste, Chronopost, Mondial Relay.
Delivery times depend on the shipping method you choose and your place of residence. The estimated delivery time will be indicated on the order page. It may range from 24 hours to several days.
Delivery charges depend on the weight of the parcel and its destination.
Standard delivery is free within the European Union, Monaco and Andorra for orders of €120 or more.
As soon as your order is dispatched, you will receive an email containing the tracking link of your shipment which will allow you to know where your parcel is each day and to its destination.
At Nibs Plus Ultra, your satisfaction is our priority. If the product is not right for you, you can return it without having to provide any justification. We invite you to refer to our Return policy page, where you will find the return conditions and the procedure to follow for returning your parcel to us.
If, after receiving your order, you wish to exchange a product for another one, simply send us an email at contact@nibs-plus-ultra.com to let us know.
We will then ask you to return the product to us, with return shipping costs covered by us within the European Union, Andorra and Monaco.
Upon receipt of the returned parcel, and provided that the product is in good condition, we will ship the replacement product to you. If the price of the replacement product is higher, we will first ask you to pay the difference via a payment link that we will send you. If its price is lower, we will refund the difference using the same payment method as the one used for your original purchase, when the replacement parcel is shipped.
Beforehand, we invite you to consult our Return policy page, where you will find the return conditions and the procedure to follow for returning your parcel to us.
At Nibs Plus Ultra, our customers’ satisfaction is at the heart of everything we do.
We work with renowned brands from around the world, whose commitment to excellence is reflected, in particular, in the quality of their products.
Furthermore, every product is carefully inspected as soon as it arrives at our premises. Our aim is to ensure that every item reaches you in impeccable condition.
Finally, as our team is made up of fountain pen specialists, we offer attentive service and a high level of expertise to provide you with the best possible guidance when making your choice.
Nibs Plus Ultra is an official and certified seller of all products offered on the site.
We can help you choose the type of nib – if you are unsure – especially its type (steel or gold), its flexibility and the thickness of the line, which will depend closely on your writing style and what you want.
We invite you to contact us by phone at +33 679 90 85 50, by e-mail or via the online contact form.
If it’s a model from a brand for which we are the official distributor, just ask us – we’ll order it for you.
Simply contact us by phone at +33 679 90 85 50, by e-mail or via the online contact form.
The warranty period depends on the manufacturer. It varies from 1 year to life-time warranty from the date of purchase. To find out the exact warranty period, please refer to the product sheet for each fountain pen.
